Great leaders are committed and emphatic listeners. They listen sincerely, attentively without being judgmental, giving presence and trusting environment to their staff, create a positive, collaborative, solution-focused, thinking environment, and facilitate self-directed learning and solutions by their staff.
Great leaders do not micro-manage, they recognize and trust their people’s competency and ability to resolve their own challenges. So great leaders use transformational “asking-listening” coaching style to ask positive, solution-focused questions to evoke staff’s self-awareness towards innovative solutions:
• Most powerful way to connect to others is to listen as listening is the foundation of successful communication. Just listen, without being judgmental.
• ‘Active listening’ and ‘asking powerful questions’ are essential to creating a positive, collaborative, solution-focused, thinking environment and to evoke self-awareness.
• Competent leaders not only listen to what is being said but listen and watch for the underlying messages (non-verbal communication).
• Listen for people’s potential and greatness and facilitate self-directed learning as they have the answers within themselves.
• Clarifying is finding the ‘diamond’ (“below the iceberg“) in what is said.
• A bit of mentoring, feedback and personal experience is okay in some situations.
• ‘Brainstorming’ and ‘storytelling’ are two highly effective methods to stretch thinking.
Reference & acknowledgement: “What Great Leaders (Should) Know” By Dr Robert Edmonson.
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